ClassVR Hostnames and Ports

ClassVR Hostnames and Ports


Network check

It may be the case certain local security settings or network restrictions are preventing these updates.  Visiting this URL on a computer connected to the same WiFi as the headsets will show you which host-names are accessible.


Hostnames

These are the host-names that will require access to provide full functionality for the devices. 

  1. portal.classvr.com
  2. static.connect.avncloud.com
  3. api.avncloud.com
  4. device.avncloud.com
  5. data.avncloud.com - Updates are from here
  6. cloud.avncloud.com
  7. avn.pub
 

Filetypes

You will also need to make sure these devices are white-listed to receive the following file extensions - if they are currently blocked on the network.
 
  1. Firmware update (.ZIP)
  2. Client update (.APK)

Ports

To connect to the URLs listed above, the headsets use ports 80 and 443
Internal communication uses TCP Ports 37395 through to 37399 (Websocket)

If your devices are showing as 'Connected' on your ClassVR portal these ports are working correctly.

Manual network check

You can perform a manual check on the headset by clicking on the ‘Information icon’.



NOTE : UDP Broadcast is disabled by default, so this may have a red x

Once connected the devices should appear in your portal as ' Connected'



Devices will only appear as ' Active' once they are in use or the light sensor is covered.

WiFi connection

You can check the WiFi status on the device at the bottom of the Homescreen



Administration Portal

You can check the connection details of your devices in the Administration Portal > Devices : https://portal.classvr.com/manage/devices.cfm

For further assistance please contact the ClassVR support team directly at support@classvr.com


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