Troubleshooting Devices Disconnected in ClassVR

            Basic troubleshooting:

            1. Make sure your laptop/PC is on the same network at the ClassVR headsets (or make sure there is a subnet connection or ports linking the two).
            2. Make sure you have logged back in and out of the ClassVR Portal and that you have restarted your browser (and PC/laptop too).
            3. Make sure you are using Google Chrome as your browser.
            4. Check logging in on a colleague's laptop to make sure the issue is not isolated to your device.

            Additional troubleshooting:

            Microsoft Edge

            In some cases Microsoft Edge may require configuration to allow access to local devices as described here.

            Proxied Networks

            If your Class VR headsets are showing as disconnected and your organisation uses a Proxy server, you may need to tick a box in your management computers Internet options.


            On your Windows PC navigate to Control Panel

             

            Change the view to small icons and open Internet options

             

            Click connections tab, LAN settings button.

             

            Tick the box bypass proxy server for local addresses. Now your PC will be able to manage the Headsets as they show as connected.

            As a further measure you can also add a specific range into exceptions.

            Click the advanced button

            In the exceptions field add an exception for your schools IP address range.

            Entries in the field are separated by semi-colons and wildcards are accepted using an asterisk.

            Advanced troubleshooting:

            The following article has more information on Testing wireless connectivity.

            Updated: 01 Oct 2019 06:02 PM
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