ClassVR Headset Client & Firmware Updates
Applies to: CVR-155-A / CVR-255 / CVR-255-64 / CVR-355-128 (Xplorer) / CVR-655-128 (Xcelerate)
Overview
ClassVR headsets automatically download and install both client (interface) updates and firmware (system software) updates when certain conditions are met.
Keeping devices updated ensures:
- Optimal performance
- Security improvements
- Access to the latest features and fixes
Update Requirements
For updates to occur automatically, the following must be true:
- Battery charge: Headsets must be switched on and have at least 20% charge to complete updates.
- Internet access: Headsets must have a working Wi-Fi connection and be able to reach:
- *.avncloud.com
- http://avnfs.com
- Storage space: Minimum 2GB free storage is required to download and install firmware.Note: Devices with up-to-date firmware will automatically reserve 2GB to allow for future updates.
- Firewall settings: Allow downloads for:
- *.apk files (ClassVR client)
- *.zip files (firmware)
Client Updates
- Managed and released by Avantis.
- Applied automatically when headsets are on charge and connected to Wi-Fi.
- File size is typically around 30MB.
- Delivered as an .apk (Android Package Kit) file.
- Updates the ClassVR interface and functionality.
Firmware Updates
- Managed and released by Avantis.
- Applied automatically when headsets are on charge and connected to Wi-Fi.
- Critical for security, performance, and compatibility.
- Delivered as a .zip file (~2GB or more).
- Installation is automatic and will trigger a device restart once complete.
Checking Update Status in the ClassVR Portal
If a headset’s client or firmware is out of date, the ClassVR Portal will display an alert.
- Log in to the ClassVR Portal.
- Click the Settings icon (top right).
- Navigate to the Administration Portal → Devices:
Manage Devices – portal.classvr.com - Outdated versions are highlighted in red.
Related Support Articles
- ClassVR Network Requirements
- Understanding ClassVR User Roles
- Troubleshooting Device Connectivity