Factory Reset

Factory Reset – ClassVR Headsets

Applies to: CVR-155-A / CVR-255 / CVR-255-64 / CVR-355-128 (Xplorer) / CVR-655-128 (Xcelerate)

Overview

A factory reset restores your ClassVR headset to its original out-of-the-box state. This can resolve software issues but will erase all downloaded apps, software, and custom content.

If your goal is only to free up storage space, we recommend following the cache-clearing guide instead:
Clearing the Cache – ClassVR Support

Before You Begin

Backup content if needed – all locally stored content will be deleted.
Ensure you have your Wi-Fi QR code ready to reconnect the device after reset.
After the reset, headsets already enrolled in an organisation will automatically re-enrol when connected to the internet and begin downloading required updates.

Method 1 – Automatic Factory Reset (QR Code)

If the device powers on and reaches the Home screen:

Open the Scanner App from the Toolbar
.
Scan the Factory Reset QR code (available from ClassVR Support).
The device will beep, restart, and reset to factory defaults.
Reconnect to Wi-Fi using your QR code to complete setup.

Method 2 – Manual Reset

CVR-155-A

Hold Back Button + Power Button until the device powers on and the ClassVR logo appears.
Release Power Button, but continue holding Back Button until the boot menu appears (top right).
Using the touchpad, swipe down twice to highlight Factory Reset.
Swipe down seven times to highlight Wipe All Data.
Select and confirm the following options: Agree → Yes → Yes (if prompted).

CVR-255 / CVR-255-64 / CVR-355-128 / CVR-655-128

Power off the headset completely.
Hold Volume Up + Power Button together for 8 seconds.
Release both buttons to enter the bootloader/recovery screen.
Use Volume Up/Down to navigate to Wipe / Factory Reset.
Press Power Button to confirm selection.