ClassVR Connectivity Guide
If you are having issues getting online or downloading resources, this advice and FAQ should help.
ClassVR Support Portal Categories
Hardware
Product Technical Support FAQ
If you are having issues getting online or downloading resources, this advice and FAQ should help.
Damaged LCD Screen
Information on LCD damage, causes and what can be done.
ClassVR Headset Proximity Sensor
Information and advice on how to use the ClassVR headset's integrated proximity sensor.
Using Eduverse on an External Display
If you are experiencing issues using Eduverse with a touchscreen computer and an external display.
Sun Damage/Yellow spots on ClassVR Headset Displays
Advice on what causes yellow spots and damage to the LCD screen, and what can be done about it.
ClassVR Trolley Maintenance
Genreral maintenance guide for the ClassVR charging trolley.
Warranty Coverage
Explanation of aspects covered by the product warranty.
Damage to Trolley Wheels or ClassVR Cases
Advice on avoiding damage to the ftrolleys and cases used to house the ClassVR headsets.
Damaged or Worn QR Cube
Advice on QR cube damage issues and what can be done about it.
Unresponsive Buttons
Advice on buttons and if they become stiff, unresponsive or damaged.
Cracked or Scratched Headset Lenses
Advice on scratched or cracked headset lenses and what can be done about it.
Damage to the USB Cables, Hubs or Headset Ports
Advice on physical damage to the USB cables, hubs and headset ports and what can be done about it.
Cracked or damaged headset case
Advice on physical damage to the headset casing, and what can be done about it.
Damaged or Worn Headstraps and Foam Bracket
Advice on the headstrap and foam bracket that keeps the headset in place.
Damage to Camera Lens or Fascia
Advice on avoiding damage to the front fascia of the ClassVR headsets.
Physical Damage - Accessories
Reporting physical damage and the required details we will need.
Non Working Sensor
Try and resolve issues with the sensor, a key component of the headset.
Serial Number Locations
Where to find the serial number on different models of devices.
Headset Restart
How to perform a forced restart of the different model of headset.
Headset Charging Troubleshooting - 255-64
Some advice on dealing with charging issues.
Headset Charging Troubleshooting - 255
Charging advice related to the CVR255 device.
Headset Charging Troubleshooting - 155-A
Charging advice related to the CVR155-A device.
USB
Some details concerning the USB ports being used with the ClassVR devices.
Speakers and Headphones
Some details regarding speakers and headphones on the devices.
QR Codes
The importance and methodology of QR codes.
Physical Damage
Physical damage and how to report it to the support team at ClassVR.
Hand Controller Troubleshooting
How to resolve issues with your Hand Controller.
Half Screen Issue - 155
How to resolve the half-screen issue with the CVR-155 devices.
Factory Reset
How to perform a factory reset on the ClassVR devices.
Clearing the Cache
How to clear the cache form your device to perform good housekeeping.
Charging Case Troubleshooting
How to identify and report issues with charging cases or trolleys.
Camera Troubleshooting
Issues with the device camera and how to report it.
Bootup Issues
Some bootup issues and how to deal with them.
Battery Temperature
The relevance of battery temperature and where to check it.
Spectrum Trolley Maintenance
Genreral maintenance guide for the Spectrum ClassVR charging trolley.