ClassVR Support Portal Categories


ClassVR Connectivity Guide

If you are having issues getting online or downloading resources, this advice and FAQ should help.

Product Technical Support FAQ

If you are having issues getting online or downloading resources, this advice and FAQ should help.

Damaged LCD Screen

Information on LCD damage, causes and what can be done.

ClassVR Headset Proximity Sensor

Information and advice on how to use the ClassVR headset's integrated proximity sensor.

Using Eduverse on an External Display

If you are experiencing issues using Eduverse with a touchscreen computer and an external display.

Sun Damage/Yellow spots on ClassVR Headset Displays

Advice on what causes yellow spots and damage to the LCD screen, and what can be done about it.

ClassVR Trolley Maintenance

Genreral maintenance guide for the ClassVR charging trolley.

Warranty Coverage

Explanation of aspects covered by the product warranty.

Damage to Trolley Wheels or ClassVR Cases

Advice on avoiding damage to the ftrolleys and cases used to house the ClassVR headsets.

Damaged or Worn QR Cube

Advice on QR cube damage issues and what can be done about it.

Unresponsive Buttons

Advice on buttons and if they become stiff, unresponsive or damaged.

Cracked or Scratched Headset Lenses

Advice on scratched or cracked headset lenses and what can be done about it.

Damage to the USB Cables, Hubs or Headset Ports

Advice on physical damage to the USB cables, hubs and headset ports and what can be done about it.

Cracked or damaged headset case

Advice on physical damage to the headset casing, and what can be done about it.

Damaged or Worn Headstraps and Foam Bracket

Advice on the headstrap and foam bracket that keeps the headset in place.

Damage to Camera Lens or Fascia

Advice on avoiding damage to the front fascia of the ClassVR headsets.

Physical Damage - Accessories

Reporting physical damage and the required details we will need.

Non Working Sensor

Try and resolve issues with the sensor, a key component of the headset.

Serial Number Locations

Where to find the serial number on different models of devices.

Headset Restart

How to perform a forced restart of the different model of headset.

Headset Charging Troubleshooting - 255-64

Some advice on dealing with charging issues.

Headset Charging Troubleshooting - 255

Charging advice related to the CVR255 device.

Headset Charging Troubleshooting - 155-A

Charging advice related to the CVR155-A device.


Some details concerning the USB ports being used with the ClassVR devices.

Speakers and Headphones

Some details regarding speakers and headphones on the devices.

QR Codes

The importance and methodology of QR codes.

Physical Damage

Physical damage and how to report it to the support team at ClassVR.

Hand Controller Troubleshooting

How to resolve issues with your Hand Controller.

Half Screen Issue - 155

How to resolve the half-screen issue with the CVR-155 devices.

Factory Reset

How to perform a factory reset on the ClassVR devices.

Clearing the Cache

How to clear the cache form your device to perform good housekeeping.

Charging Case Troubleshooting

How to identify and report issues with charging cases or trolleys.

Camera Troubleshooting

Issues with the device camera and how to report it.

Bootup Issues

Some bootup issues and how to deal with them.

Battery Temperature

The relevance of battery temperature and where to check it.

Spectrum Trolley Maintenance

Genreral maintenance guide for the Spectrum ClassVR charging trolley.

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