QR Codes

Relates to:


Using QR codes and the AR Cube with your ClassVR headsets.

In order for the headsets to scan QR codes or use the AR Cube effectively, please ensure the following:

- You are in an adequately illuminated room.
- The camera lens is clean and free from dust, grease or damage.
- Ensure that any protective covers have been removed from the camera lens.
- The AR Cube is not damaged or the code print rubbed off.
- The QR code is not obscured or missing.

Further troubleshooting

  • Restart the affected devices
    If the device is having issues reading a QR code, try restarting the headset and then scanning the QR code again.
  • Check your network/internet connection
    Ensure that your network is available, working, stable and reasonably quick.
  • The camera can see the QR code
    You may have to move the headset closer or further away to make sure that the QR code is clear and in full view of the camera. You may also have to adjust the brightness/resolution of your screen.
  • Check your Wi-Fi network settings
    Ensure that you have entered the correct details for the network you are trying to connect to.
  • Additional network settings
    Some QR codes download information or software from the internet. Therefore we would recommend that you check with your IT provider in case there are any extra steps that need to be considered, such as subnets, proxy servers or firewalls.
  • Portal QR codes library
    There is a list of the most commonly used QR codes available here: https://portal.classvr.com/manage/qrkeys.cfm

Related Categories

Privacy Overview

This website uses a number of cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs a number of functions, such as recognising you when you return to our website, and helping our team to understand which sections of the website you find most interesting and useful.

Please navigate through the sections on the right to learn more detail about the specific cookies that are in use on this website, where you can disable them if you wish. Please note that doing so, may cause certain features on the website to stop working correctly.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

3rd Party Cookies

This website uses products including Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website for our visitors.

Cookie Policy

Please see the following section within our Privacy Policy, for more information about our Cookie Policy