WiFi Protocol Support
Details on how to connect ClassVR headsets to a Wi-Fi 6 network.
ClassVR Support Portal Categories
Articles
Custom Video Configuration and Resolution
Resolution recommendations for uploading custom video.
Taking Screenshots on ClassVR Headsets
How to take and save screenshots directly from the ClassVR headsets and save them into your computer.
ClassVR Connectivity Guide
If you are having issues getting online or downloading resources, this advice and FAQ should help.
Product Technical Support FAQ
If you are having issues getting online or downloading resources, this advice and FAQ should help.
Damaged LCD Screen
Information on LCD damage, causes and what can be done.
ClassVR Headset Proximity Sensor
Information and advice on how to use the ClassVR headset's integrated proximity sensor.
Using Eduverse on an External Display
If you are experiencing issues using Eduverse with a touchscreen computer and an external display.
Eduverse Interface
How to experience the Eduvrese when using devices other than VR.
Issues Viewing the ClassVR Portal in your Web Browser
Steps to try if you are having issues opening or viewing the ClassVR portal.
Troubleshooting Content Download Speeds
If you are having problems with downloads taking a long time, you can start with this article.
Adding a Static IP Address
How to set a static IP address on one or more ClassVR headsets.
Renaming ClassVR Devices
Tutorial on how to rename your ClassVR devices.
Changing Languages on the ClassVR Portal
How to change the default language used in the ClassVR Portal.
Sun Damage/Yellow spots on ClassVR Headset Displays
Advice on what causes yellow spots and damage to the LCD screen, and what can be done about it.
Adding SSL Certificates to ClassVR
This article covers adding, removing and managing SSL certificates on your ClassVR devices.
ClassVR Sideloading
Tutorial on sideloading custom Android apps onto ClassVR headsets.
ClassVR Trolley Maintenance
Genreral maintenance guide for the ClassVR charging trolley.
Using the Samsung Gear 360 Camera with ClassVR
How to use the Samsung Gear 360 camera to capture and upload you own photos and videos.
Unable to View or Access Subscription Content
Where to find details on your subscriptions and advice if you are having issues accessing the content.
Changing ClassVR Headset Menu Language
How to change the system language on ClassVR headsets.
Teleporting and Rotating on the ClassVR Headsets
Tutorial explaining how to move around in ClassVR virtual environments.
Warranty Coverage
Explanation of aspects covered by the product warranty.
Signal to Noise Ratio
Assistance in resolving issues if you are experiencing slow connection or corrupt data on your headsets.
Wi-Fi 6 Compatibility
Details on how to connect ClassVR headsets to a Wi-Fi 6 network.
Obtaining Log Files from Headsets
How to send or download log files from ClassVR headsets.
Uploading Your Own Content to ClassVR
The ClassVR headsets can display a multitude of different media formats including Videos, images (standard and 360°) models and scenes.
Avantis World has become part of the Eduverse
Details on Avantis World becoming Eduverse and how you can access it.
Bluetooth Interference on 2.4GHz Wi-Fi Networks
Things to note when using Bluetooth along with WiFi connectivity.
Creating and Sharing Playlists
How to create a custom track list and share with others.
Using Themes for Subscribed Content
How to create a Theme to enable caching content via subscriptions.
ClassVR Equipment Best Practice for Seasonal Breaks
A brief guide to best practice during term or seasonal break times.
Teleporting and rotating on the ClassVR headset
How to use and manage the teleport function on the controller.
Pending Firmware Updates
How to manage and identify pending firmware updates.
Pending Software Updates
How to identify and manage pending client updates.
Limited Product Warranty (Avantis Systems Ltd)
Details for the Limited Product Warranty.
ClassVR Setup and User Guide
Links to all the ClassVR Setup and User Guides.
Renewing a Subscription
Contact details for when you wish to renew a subscription.
Purchasing a Subscription
Contact details for when you wish to purchase a new subscription.
Invite Users
Information on how to invite users and the relevant permissions.
Booking Training
How to book training online related to ClassVR headsets and portal use.
Eduverse Account
How to log in and manage your account in the Eduverse.
ClassVR Portal login
Details for logging into the portal and the various methods available.
Damage to Trolley Wheels or ClassVR Cases
Advice on avoiding damage to the ftrolleys and cases used to house the ClassVR headsets.
Damaged or Worn QR Cube
Advice on QR cube damage issues and what can be done about it.
Unresponsive Buttons
Advice on buttons and if they become stiff, unresponsive or damaged.
Cracked or Scratched Headset Lenses
Advice on scratched or cracked headset lenses and what can be done about it.
Damage to the USB Cables, Hubs or Headset Ports
Advice on physical damage to the USB cables, hubs and headset ports and what can be done about it.
Cracked or damaged headset case
Advice on physical damage to the headset casing, and what can be done about it.
Damaged or Worn Headstraps and Foam Bracket
Advice on the headstrap and foam bracket that keeps the headset in place.
Damage to Camera Lens or Fascia
Advice on avoiding damage to the front fascia of the ClassVR headsets.
Requesting Content
How to request additional content and subscribe to our Newsletter.
Physical Damage - Accessories
Reporting physical damage and the required details we will need.
AR Model Uploading
How to upload and manage your own 3D models and the supported formats.
Maintenance
Maintaining your headsets is key to keeping them in the best working condition.
Caching Content
The benefits of caching content to assist in reducing time to host a lesson or VR session.
Non Working Sensor
Try and resolve issues with the sensor, a key component of the headset.
Lesson Plan Troubleshooting
Some methods to try and resolve issues with playlists and QR codes.
SSL Certificates
Important information regarding SSL certificates and how they are implemented.
AR Model Troubleshooting
Some items to check when using AR models and custom content.
360 Video & Image Troubleshooting
Some common issues when using 360 video and items to keep in mind.
Community Content
How to create and access our vast community content.
Network Latency
How to identify and work to resolve local latency issues.
Serial Number Locations
Where to find the serial number on different models of devices.
Unlocking LearnPad
How to change the lock mode of LearnPads.
Locking and unlocking LearnPad
Tutorial on how to lock/unlock your LearnPads for additional functionality.
Headset Restart
How to perform a forced restart of the different model of headset.
LearnPad Sideloading
Tutorial on sideloading custom Android apps onto LearnPad.
Murus Downloads and Drivers
Download links for Murus models.
Classbook Downloads and Drivers
Download links for Classbooks.
Workbook Downloads and Drivers
Download links for Workbooks.
Network Configuration Troubleshooting
Some items to consider when working through local network difficulties.
Compatible File Formats
A list of compatible video and model formats compatible with ClassVR.
Firmware & Software Update
Some points to check when updating your headsets or related issues.
Firewall Troubleshooting
Important network information to be considered when configuring the devices for use.
Disconnected Devices
Help in determining why your devices are showing as disconnected.
Headset Charging Troubleshooting - 255-64
Some advice on dealing with charging issues.
Headset Charging Troubleshooting - 255
Charging advice related to the CVR255 device.
Headset Charging Troubleshooting - 155-A
Charging advice related to the CVR155-A device.
USB
Some details concerning the USB ports being used with the ClassVR devices.
Speakers and Headphones
Some details regarding speakers and headphones on the devices.
QR Codes
The importance and methodology of QR codes.
Physical Damage
Physical damage and how to report it to the support team at ClassVR.
Hand Controller Troubleshooting
How to resolve issues with your Hand Controller.
Half Screen Issue - 155
How to resolve the half-screen issue with the CVR-155 devices.
Factory Reset
How to perform a factory reset on the ClassVR devices.
Clearing the Cache
How to clear the cache form your device to perform good housekeeping.
Charging Case Troubleshooting
How to identify and report issues with charging cases or trolleys.
Camera Troubleshooting
Issues with the device camera and how to report it.
Bootup Issues
Some bootup issues and how to deal with them.
Battery Temperature
The relevance of battery temperature and where to check it.
Playlist Troubleshooting
How to resolve and determine issues with your playlists.
Creating a Group Filter
Group filters can be used to divide up your class so that they can see different content.
Spectrum Trolley Maintenance
Genreral maintenance guide for the Spectrum ClassVR charging trolley.
Instrukcja podłączenia ClassVR
Jeśli masz problemy z dostępem do Internetu lub pobieraniem zasobów, ta rada powinna pomóc.
Turning WiFi On or Off using QR codes
How to turn your WiFi ON and / or OFF using QR codes.
LearnPad Battery Replacement
Steps to work toward a battery replacement for your LearnPad.