ClassVR Trolley Maintenance

The trolleys we supply for headset maintenance are designed to be robust and reliable, but if for any reason you are having issues charging your devices, this checklist will assist you with resolving them.

Mains power adapters

Each drawer has a power adapter which is located at the rear of the trolley behind a wooden panel:

This is where the mains power goes in (via a multi-block extension cable into which each adapter is plugged). They are secured to the trolley using cable-ties at the top and bottom of each adapter. The top and back panels of the trolley will have to be removed in order to access these adapters.

If one or all of the drawers are not charging:

  • Ensure that none of the plugs are loose, and they are all attached securely and plugged in as far as they will go.
  • Try plugging the USB hub power cables into a different outlet on the multi-block extension cable.

USB charging hub and cables

Each drawer in the trolley has a USB 3.0 charging hub which can accommodate 12 headsets at once and are powered by an adapter. (Both are located at the back of each drawer and are attached using screws.) The USB cables are run underneath the headset storage foam for each headset.

If one or all of the headsets are not charging:

  • Try charging the headset on a different USB cable.
  • Try plugging the cable into a different USB port on the hub.
  • Make sure that the power adapter and the USB hub are connected correctly and securely to the multi-block extension cable.
  • Ensure that there is no damage to the USB hub and USB cables.
  • Try restarting the headset and then charging it again.
  • Try charging the headset from a phone charger plugged into a different wall power outlet.

The trolley or headsets are getting hot

The cooling fans are located on the back panel of the trolley and are powered from the USB hubs.

If you find that the inside of the trolley is getting overly warm or the headsets are reporting a hot battery, it could be due to a fan malfunction. Please check the following:

  • The fans are working when the trolley is plugged into a mains power outlet.
  • The power cables are not damaged or unplugged.
  • Nothing is obstructing the fan's blades.
  • The fans are not damaged in any way.

If you require replacement parts, then please log a support ticket via the troubleshooting section. Further details regarding warranty and what is covered can be found by clicking here.

Related Categories


Privacy Overview

This website uses a number of cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs a number of functions, such as recognising you when you return to our website, and helping our team to understand which sections of the website you find most interesting and useful.

Please navigate through the sections on the right to learn more detail about the specific cookies that are in use on this website, where you can disable them if you wish. Please note that doing so, may cause certain features on the website to stop working correctly.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

3rd Party Cookies

This website uses products including Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website for our visitors.

Cookie Policy

Please see the following section within our Privacy Policy, for more information about our Cookie Policy