Camera Troubleshooting

Relating to:


Camera troubleshooting

Blurry or out of focus picture when viewing things like the QR codes or AR cube.

  • Check the lens at the front of the headset and ensure that it is clean and not scratched.
  • Ensure that the protective cover has been removed from the lens.
  • Try adjusting the focus wheel on the top of the headset (CVR-155-A only)
  • Try restarting the device.
  • Try a factory reset.

Further troubleshooting

Red or black screen when accessing the camera app (not when booting up the device).

  • Restart the headset.
  • Try a factory reset.

Gestures are not working (CVR-155-A only)

The gestures feature for the ClassVR 155-A headsets has now been disabled by default. If you wish to re-enable it, this can be done via the ClassConnect page by clicking on your Organisation in the top-right, under VR Camera Passthrough in Device settings.

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