Cracked or Scratched Headset Lenses

Relates to:


Cracked or scratched lenses can happen as a result of leaving the headsets standing with the lenses against a hard or abrasive surface, improper handling/storage, prodding at the lenses with sharp objects or leaving out in the sun until they get too hot. It can also occur due to cleaning with an abrasive cloth or strong cleaning agents.

To make sure that the lenses provide the best viewing experience, ensure that they are stored carefully in the charging station. Do not rest things on top of the headsets when they are left on a desk, and make sure that the correct foam and headstraps are fitted.

For further information on how to go about cleaning the lenses if they become dirty or smudged, please click here.

NOTE : Damage of this nature is not covered by warranty. If you would like to discuss replacement or repair options, You can log a support ticket via the troubleshooting section. For further details on your warranty, click here.

Related Categories


Privacy Overview

This website uses a number of cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs a number of functions, such as recognising you when you return to our website, and helping our team to understand which sections of the website you find most interesting and useful.

Please navigate through the sections on the right to learn more detail about the specific cookies that are in use on this website, where you can disable them if you wish. Please note that doing so, may cause certain features on the website to stop working correctly.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

3rd Party Cookies

This website uses products including Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website for our visitors.

Cookie Policy

Please see the following section within our Privacy Policy, for more information about our Cookie Policy