Hand Controller Troubleshooting

Relating to:

CVR-155-A
CVR-255
CVR-255-64

Hand controller troubleshooting

The ClassVR hand controller plugs directly into the CVR-255 & CVR-255-64 headsets. (A USB-C to USB-A connector is required for the 155-A model) no further drivers or setup is required.

Hand Controller

USB-C to USB-A Connector

If for any reason the hand controller does not work when plugged into a headset, please try the following:

- Ensure that the hand controller is plugged securely into the USB port on the headset.
- Try unplugging and re-plugging the hand controller into the headset.
- Try plugging the hand controller into another device.
- Try plugging a different hand controller into the headset you are using.
- Press all of the buttons and move the joystick around to see if anything responds.
- If you are using a CVR-155-A headset, try changing the USB adapter. (Please note that the hand controller will only work in the USB-A port – do not try to plug it into the micro-USB charging port)
- If there is any debris (dust or other foreign objects) in the USB port, this will need to be cleaned out before use. You may need to speak to your IT provider as this is a delicate process.

If the above does not work, please raise a ticket with our support team.
Please note that the ClassVR headsets are also designed to work without the hand controllers – please refer to the user’s guide by clicking here:

Related Categories

Privacy Overview

This website uses a number of cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs a number of functions, such as recognising you when you return to our website, and helping our team to understand which sections of the website you find most interesting and useful.

Please navigate through the sections on the right to learn more detail about the specific cookies that are in use on this website, where you can disable them if you wish. Please note that doing so, may cause certain features on the website to stop working correctly.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

3rd Party Cookies

This website uses products including Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website for our visitors.

Cookie Policy

Please see the following section within our Privacy Policy, for more information about our Cookie Policy