Unresponsive Buttons

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The buttons on the ClassVR headsets are designed to be robust and withstand thousands of presses. However if the headset is dropped on them, or they are pressed too hard this can lead to the buttons becoming less responsive or cease working completely. They may also become loose, stiff or remain in a pressed position.

The buttons on the ClassVR devices do not require much effort to operate and should make a detectable click when pressed. We would recommend educating users of the headsets in their function before use.

NOTE : Damage of this nature is not covered by warranty. If you would like to discuss replacement or repair options, You can log a support ticket via the troubleshooting section. For further details on your warranty, click here.

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