Damaged or Worn Headstraps and Foam Bracket

Relates to:


The headstraps and foam bracket are used to keep the ClassVR headset securely in place on the user's head. The strap can be adjusted for optimum use and comfort, while the foam bracket will mould around the face to fit for an immersive experience. The headstrap should be easy to adjust using the hook and loop fastening system. Excessive force is not required.

Due to the nature of the materials of the headstrap, it is possible that there may be a loss of elasticity over time, or if the headset is exposed to environments such as excessive heat or cold, sunlight or damp. To extend the life of these components for as long a possible, we would recommend that the headsets are stored in the appropriate case or trolley in a cool, dry location when not in use. Also ensure that they are fitted to size whilst the headset is on the user's head to avoid excessive stretching. Teacher assistance in fitting the headsets is advised.

Sometimes, the headstrap may require cleaning and maintenance. You can find out how to do this by clicking here.

NOTE : Damage of this nature is not covered by warranty. If you would like to discuss replacement or repair options, You can log a support ticket via the troubleshooting section. For further details on your warranty, click here.

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