ClassVR Charging Cart Troubleshooting (US 1st Generation)

ClassVR Charging Cart Troubleshooting – US 1st Generation

The ClassVR charging carts are designed to be robust and reliable. If your headsets are not charging, follow this step-by-step checklist to diagnose and resolve the issue.


Step 1 – Check if the cart has power

  • Look for signs of power: power switch LED on, cooling fan running, and UV lights on.
  • If none are on:
    1. Test the wall power outlet with another device.
    2. Check the power cord is securely plugged into both the outlet and the cart’s rear power inlet.
    3. Ensure the power switch on the control panel is in the ON position.
    4. Try pressing the reset button on the power control panel.

Step 2 – Mains Power Adapter

The mains power adapter is bolted to the top of the trolley (inside), supplying power to the USB charging hubs.

  • Ensure all plugs are secure and inserted fully.
  • Try plugging the USB hub power cables into a different outlet on the mains adapter.

Step 3 – USB Charging Hub and Cables

Each drawer has a USB 3.0 hub (up to 10 headsets) powered by its own adapter.

  • Try a different USB cable to charge the headset.
  • Plug the cable into a different port on the hub.
  • Ensure the USB hub power adapter is securely connected to the mains adapter.
  • Check for any damage to cables or hubs.
  • Restart the headset, then attempt charging again.
  • Test the headset by charging it from a standard phone charger in another outlet.

Step 4 – Overheating

The cooling fan is located on the right-hand side of the cart (viewed from the front).
If the inside of the cart is getting warm or the headsets show a hot battery warning:

  • Ensure the fan is running when the cart is powered.
  • Remove any obstructions from the fan blades.
  • Check for physical damage to the fan.

If You Need Replacement Parts

Log a support ticket via the Troubleshooting section of our support portal.
For warranty details, see: ClassVR Warranty Information

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