Start by ensuring that your headsets are charged. You can do this by plugging them into an available charging cable in the case, or by connecting them to a USB-C cable from a wall plug socket.
Please note that the charging case will need to be plugged into an electrical outlet in order to charge the headsets. If you have any queries or issues with charging the headsets, then please refer to the Knowledge base.
The indicator LED next to the USB-C port will indicate the charge status:
- Red = Charging, but very low battery.
- Yellow = Charging.
- Green = Fully charged.
Further information on charging and storage for your specific model can be found here: