Troubleshooting
We currently have no reported issues, please contact our support team if you experience any issues using the Attain STEM content.
Key points.
- Headsets need to cache the content on the initial download and then will operate offline if required.
- If the App freezes or becomes inoperable, double click the ‘System’ button and choose ‘Exit’ to restart the scene.
A student can't figure out how to move around in a VXRLabs experience — what should the educator suggest?
For "Anatomy: Body System Exploration" (the one experience with confirmed VictoryXR controls documentation), the recommended method is to press and hold the (A) button on the right-hand controller to teleport, which minimises VR sickness. Free movement is also available: left thumbstick to move, right thumbstick to change facing/direction. Note that "Human Anatomy Lab in Mixed Reality" is explicitly described as requiring no thumbsticks or teleporting at all — it uses real-world walking via passthrough mixed reality instead, so movement guidance should not be assumed to be identical across every VXRLabs title.
How does a student open the menu or access settings mid-experience?
In "Anatomy: Body System Exploration," the in-app menu opens by looking at your left wrist as if checking a watch. Headset-level settings and exiting the application both use the same pattern found across most ClassVR third-party titles: double-click the square button on the right-hand controller, then select the desired option (Settings, or Exit Application) with the trigger.
A parent or teacher asks whether the AI tutor collects student data — what do we tell them?
At least two included experiences (Anatomy: Body System Exploration; Human Anatomy Lab in Mixed Reality) feature an interactive AI assistant/tutor. No private data-handling for this feature is required or used.
A school's existing ClassVR headsets aren't the new Xcelerate model — will the STEM package work?
No, the current ‘Eduverse STEM’ subscription is specifically an Xcelerate subscription.
Accessibility
Once the content has been downloaded to the headset it can be run offline independent of an internet connection.