Bootup Issues

Troubleshooting Start-up Issues on ClassVR Headsets

Applies to models:
CVR-155-A / CVR-255 / CVR-255-64 / CVR-355-128 (Xplorer) / CVR-655-128 (Xcelerate)

Common Start-up Issues

You may experience one of the following when attempting to start your ClassVR headset:

  • Static ClassVR logo on screen
  • ClassVR logo spinning for more than 1 minute
  • Spinning ClassVR logo followed by a shutdown
  • Screen fading during boot-up
  • Screen remains black despite being powered
  • Headset powers on and off repeatedly

Initial Checks

Before beginning troubleshooting:

Step 1: Restart the Headset

  1. Hold the power button for 20 seconds until the device shuts down.
  2. Wait a few seconds, then press the power button again to start it.
    • This action performs a hard reboot, useful for many stuck-boot issues.

Step 2: Factory Reset

If a reboot doesn't resolve the issue, you can try a factory reset.

Follow our guide here: Factory Reset Instructions

📌 Important Notes:

  • A factory reset removes all user content, apps, software, and configurations.
  • You’ll need the serial number and device name to complete the process.

For CVR255-64 devices that do not boot, a factory reset cannot be initiated locally. These may need to be reflashed — see below.


Step 3: Further Troubleshooting Steps

If a factory reset does not resolve the issue:

  • Allow the headset to fully discharge, then recharge it in the charging case.
  • Plug the device directly into a power outlet using a USB-C cable, bypassing the case.
  • Wait up to 5 minutes after boot, as the device may be applying a firmware or client update in the background.

Step 4: Log the Issue

If the above steps do not resolve your issue, please submit a support ticket at
https://support.classvr.com

Include:

Any steps already attempted

Headset serial number

A brief description of the issue

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