Cracked or damaged headset case
Article brief on damage to the casing of headsets.
CVR-155-A / CVR-255 / CVR-255-64 / CVR-355-128 (Xplorer) / CVR-655-128 (Xcelerate)
Although uncommon, damage to headset casings typically results from mishandling or significant impact. This damage may include scratches, chips, or cracks. Structural breaches can allow light and dust to enter the internal components of the headset, potentially degrading viewing quality and leaving the device more vulnerable to further damage.
To maintain your headsets in optimal condition, please handle them with care during use. When not in use please ensure that they are stored correctly in the appropriate charging case or charging cart.
NOTE : Damage of this nature is not covered by warranty. If you would like to discuss replacement or repair options, You can log a support ticket via the troubleshooting section. [ /troubleshoot/ ] For further details on your warranty [ /articles/warranty-coverage/ ]