Restarting ClassVR Headsets
Applies to: CVR-155-A / CVR-255 / CVR-255A / CVR-255-64 / CVR-355-128 (Xplorer) / CVR-655-128 (Xcelerate)
Why Restart?
If you experience issues such as content not loading, network connectivity problems, or unresponsive controls, restarting the headset is often the quickest first step to resolve the problem.
Two Ways to Restart a Headset
- Soft Restart (Menu Option)
- Press the Power button for 1 second.
- Select Reboot from the on-screen menu.
- Force Restart (Power Cycle)
- Press and hold the Power button for 10 seconds until the headset powers off.
- Press the Power button again to turn it back on.
Power Button Locations by Model
| Headset Model | Power Button Location |
|---|---|
| CVR-155-A | Left-hand side (as if looking into the lenses), middle of the control button cluster. |
| CVR-255 | Top of the headset, second button from the left. |
| CVR-255A | Same location as CVR-255 – top of the headset, second button from the left. |
| CVR-255-64 | Bottom of the headset, right-hand side. |
| CVR-355-128 (Xplorer) | Bottom of the headset, right-hand side (same as CVR-255-64). |
| CVR-655-128 (Xcelerate) | Bottom of the headset, right-hand side. |
Related Support Articles
Factory Reset
If you’ve followed these steps and the headset still won’t restart or continues to have issues, please contact support@classvr.com with the device’s model and serial number.