Knowledge Base

Useful articles to help you resolve issues and improve your experience with ClassVR.

Some Assembly Required Troubleshooting & FAQ

Troubleshooting tips and FAQs for Some Assembly Required — covering the Results Screen's Continue button, how robots load in the Workshop Catalog, and how to exit the app or reach...

VXRLabs Content Overview

VXRLabs is a third-party immersive learning platform from VictoryXR, offering STEM simulations exclusively on the ClassVR Xcelerate headset. This article explains what's included and how to launch and navigate the...

VXRLabs STEM Subscription Content Guide

A guide to the 12 VXRLabs STEM experiences included in the ClassVR subscription — spanning biology, chemistry, physics, and mathematics — with the full experience catalogue and tiers.

VXRLabs Troubleshooting & FAQ

Troubleshooting tips and FAQs for VXRLabs — covering movement and controls, accessing menus, AI tutor data privacy, and Xcelerate headset compatibility.

ClassVR Connectivity Guide

If you are having issues getting online or downloading resources, this advice and FAQ should help.

Product Technical Support FAQ

If you are having issues getting online or downloading resources, this advice and FAQ should help.

WiFi Protocol Support

Details on how to connect ClassVR headsets to a Wi-Fi 6 network.

Content for your LearnPad

How to change the lock mode of LearnPads.

Headset Charging Troubleshooting - 655-128 (Xcelerate)

Some advice on dealing with charging issues.