Clearing the Cache

Relates to:


Clearing the cache

If you are experiencing issues with uploading new content, slow app or headset performance or software and firmware updates not downloading, you may have to clear the cache on the affected headset(s).

This will wipe the storage on the headset – this is different to a factory reset in that it only removes the content specified. If you need to know how to do a full factory reset on a device, click here.

Clearing the cache is done in the Administration section of the ClassVR portal ( From the main ClassVR screen, click the Settings icon and then Administration Portal.

Once there, click Devices on the left-hand side.

This will bring up a list of all enrolled devices. Tick the box next to the headsets that need the cache cleared, and then click on one of the two options on the Actions menu:

  • ‘Clear Non-Subscribed Content’ will clear anything that is not part of your subscription will be removed. All other software is retained.
  • ‘Wipe All Content’ removes all software from the selected device(s). All other settings, such as Wi-Fi and enrolment will be retained. Software will be downloaded again when selected in the headset, or when the headset checks into the ClassVR portal. (This can be verified by checking the ‘In Sync?’ column in the Devices list.)

Related Categories

Privacy Overview

This website uses a number of cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs a number of functions, such as recognising you when you return to our website, and helping our team to understand which sections of the website you find most interesting and useful.

Please navigate through the sections on the right to learn more detail about the specific cookies that are in use on this website, where you can disable them if you wish. Please note that doing so, may cause certain features on the website to stop working correctly.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

3rd Party Cookies

This website uses products including Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website for our visitors.

Cookie Policy

Please see the following section within our Privacy Policy, for more information about our Cookie Policy