Knowledge Base

Useful articles to help you resolve issues and improve your experience with ClassVR.

Headset Charging Troubleshooting - 655-128 (Xcelerate)

Some advice on dealing with charging issues.

ClassVR Portal Network Diagnostics

If you are having issues getting online or downloading resources, this advice and FAQ should help.

Updating Saved Playlists and Cached Content

If you are having issues getting online or downloading resources, this advice and FAQ should help.

ClassVR Connectivity Guide

If you are having issues getting online or downloading resources, this advice and FAQ should help.

Product Technical Support FAQ

If you are having issues getting online or downloading resources, this advice and FAQ should help.

Damaged LCD Screen

Information on LCD damage, causes and what can be done.

ClassVR Headset Proximity Sensor

Information and advice on how to use the ClassVR headset's integrated proximity sensor.

Using Eduverse on an External Display

If you are experiencing issues using Eduverse with a touchscreen computer and an external display.

Sun Damage/Yellow spots on ClassVR Headset Displays

Advice on what causes yellow spots and damage to the LCD screen, and what can be done about it.