Damage to Camera Lens or Fascia
Advice on avoiding damage to the front fascia of the ClassVR headsets.
Knowledge Base
Useful articles to help you resolve issues and improve your experience with ClassVR.
Physical Damage - Accessories
Reporting physical damage and the required details we will need.
Non Working Sensor
Try and resolve issues with the sensor, a key component of the headset.
Serial Number Locations
Where to find the serial number on different models of devices.
Headset Restart
How to perform a forced restart of the different model of headset.
Headset Charging Troubleshooting - 255-64
Some advice on dealing with charging issues.
Headset Charging Troubleshooting - 255
Charging advice related to the CVR255 device.
Headset Charging Troubleshooting - 155-A
Charging advice related to the CVR155-A device.
USB
Some details concerning the USB ports being used with the ClassVR devices.