Knowledge Base

Useful articles to help you resolve issues and improve your experience with ClassVR.

Requesting Content

How to request additional content and subscribe to our Newsletter.

Physical Damage - Accessories

Reporting physical damage and the required details we will need.

AR Model Uploading

How to upload and manage your own 3D models and the supported formats.


Maintaining your headsets is key to keeping them in the best working condition.

Caching Content

The benefits of caching content to assist in reducing time to host a lesson or VR session.

Non Working Sensor

Try and resolve issues with the sensor, a key component of the headset.

Lesson Plan Troubleshooting

Some methods to try and resolve issues with playlists and QR codes.

SSL Certificates

Important information regarding SSL certificates and how they are implemented.

AR Model Troubleshooting

Some items to check when using AR models and custom content.

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